Vapi is a developer platform for building and deploying voice agents. Its site frames the job as delivering the outcomes you want at the scale your customers need, with Vapi handling the infrastructure so a configured agent can reach production quickly.
Setup covers voice, conversation flow, telephony and integrations, and the platform then tracks call performance so agents can be improved over time. On the enterprise side it lists SSO and OAuth, role-based access control, SOC 2, HIPAA and PCI compliance, AI guardrails, and infrastructure that scales to millions of calls at sub-500ms latency. Integrations include OpenAI, Anthropic, ElevenLabs, Deepgram, Salesforce, HubSpot, Zendesk and more than twenty others.
Typical uses are customer support, lead qualification and appointment scheduling. Vapi lists Amazon Ring, Intuit, ServiceTitan and New York Life among its customers, and offers dedicated deployment engineers and contractual SLAs on enterprise agreements.
