Compiled by Amit KumarChat.sh is an AI help center that answers customer questions in plain language and cites the pages it used. Teams host it on a chat.sh subdomain for free, or on their own domain / site folder with a one-time lifetime purchase. Messenger and inbox seats are included when those pieces ship. Checked on the vendor homepage on 2026-10-02.
Chat.sh is a pay-once AI help center for SaaS and product teams who want search that writes an answer, not a keyword hit list. The free tier covers 50 pages and 100 AI answers a month on a chat.sh address with no card. The lifetime plan, shown at $399 one-time for a 1,000-credit workspace on 2026-10-02, adds your own domain, higher ceilings, and the upcoming messenger and inbox. This MPAT listing is compiled from the vendor site—not a hands-on review.
What Chat.sh does
On the Chat.sh homepage, the product is framed as one knowledge base that feeds three surfaces: a public help center, an in-app chat messenger (shipping next), and markdown / llms.txt hand-offs for AI agents. Articles, web links, files, and TXT/Markdown go in once; answers come from that same store.
Search is the core difference the vendor calls out. Instead of ranking titles that share a keyword, a model retrieves passages, writes the answer, and shows the pages it used. Help centers can live at yoursite.com/help, a custom subdomain, or a your-team.chat.sh address. Slugs are human-readable titles you can edit, and each article gets a share preview card.
For AI-native workflows, every article can be copied as markdown or opened in ChatGPT or Claude. An agent can also start from llms.txt. The chat messenger is described as the same answers inside your app so customers do not leave the stuck page. The inbox lets teammates take over a conversation after it ships.
Who it is for / who should skip it
Good fit if you already write help articles, you want answers with citations rather than keyword search, and you prefer a one-time lifetime bill over a monthly help-desk seat tax. It also fits teams who care about hosting the help center in a folder on their primary domain for analytics and brand continuity.
Skip it if you need a full ITSM suite today (assets, SLAs, omnichannel telephony), you refuse any AI credit model, or you require the messenger and inbox to be live before you buy—those two surfaces are still listed as shipping next / shipping after on the homepage checked 2026-10-02. WordPress-only shops that want AI tickets inside wp-admin may prefer a WP-native desk instead.
Plans and prices
| Plan | Price (USD) | What you get | Where free / credits stop |
|---|---|---|---|
| Free | $0 (no card) | Help center on a chat.sh address; 50 pages; 100 AI answers per month. | No custom domain / site-folder hosting. Lifetime is required to move onto a domain you own. |
| Lifetime (1 workspace) | $399 one-time (buy-today price shown 2026-10-02) | Own domain or folder hosting; 1,000 pages; 1,000 AI credits/month; help center live now; chat messenger and inbox included when they ship; 3 inbox people per workspace. | One credit = one AI answer (help center or messenger). When the monthly 1,000 credits are gone, buy another 1,000 for $20 once. Extra inbox people are $10/month each; human replies do not spend AI credits. |
USD, checked 2026-10-02, from the Chat.sh homepage pricing block. The vendor states the one-time price rises $100 each time a major piece ships (shown ladder: $399 today → $499 after messenger → $599 after inbox), and that one-time pricing ends when they move to monthly plans. The pricing UI also exposes a 5,000 AI credits/month option priced per workspace; only the $399 / 1,000-credit workspace total was verified on-page for this listing, so higher SKUs are omitted rather than guessed.
How it compares to tools already on MPAT
Chat.sh launched on the MPAT morning board for editors comparing AI support surfaces. Closest live listings:
- NiroHelp — WordPress help desk with AI answers from your docs. Free forever for KB + tickets on WordPress.org; paid Cloud plans (from about $9.99/month on the MPAT page, checked Sep 28, 2026) unlock the AI chatbot and email piping. Choose NiroHelp when support must live inside wp-admin; choose Chat.sh when you want a hostable help center with lifetime billing and markdown / llms.txt exports.
- Yedric.ai — embeddable AI that turns natural-language requests into actions inside your SaaS. MPAT lists it as free / BYOK (checked Oct 1, 2026). Use Yedric when users should do work inside the product; use Chat.sh when they need cited answers from a knowledge base.
- Sayble — real-time AI that suggests what to say next (live agent assist). Different job: coaching humans mid-conversation versus publishing a self-serve help center that answers without a human in the loop.
Browse more Customer Support tools on MPAT or return to the homepage launch board.
Billing details worth checking before you pay
Credits are monthly and per workspace. The homepage defines one credit as one answer in the help center or the messenger. Top-ups are sold as one-time packs of 1,000 credits for $20 when the month’s allowance is gone—not as a forced plan upgrade. Extra inbox seats are the only recurring line item mentioned ($10/person/month), and the vendor states that buying another person does not convert the lifetime into a subscription.
Hosting model matters for long-term risk. Chat.sh can serve from a folder on your domain or a custom domain you point at it. That is different from a classic help-desk subdomain you never control. Before you buy a lifetime, confirm with the vendor how folder hosting is implemented (proxy versus files you own) if that distinction matters to your ops team—community questions on Product Hunt raised the same point after the October 1, 2026 launch.
This page records what the vendor homepage showed on 2026-10-02. Re-open that page before you pay; early one-time prices are designed to rise as messenger and inbox ship.
Is Chat.sh free?
Yes for a limited help center. Free covers 50 pages and 100 AI answers a month on a chat.sh address with no credit card, per the homepage checked 2026-10-02. Custom domains, the higher page/credit ceilings, and the lifetime inclusions require the paid one-time plan.
How much does Chat.sh cost?
Checked 2026-10-02 on chat.sh: Free is $0. The lifetime workspace shown for 1,000 AI credits/month is $399 one-time (buy-today price), with a published ladder to $499 after the messenger ships and $599 after the inbox ships. Extra 1,000 credits cost $20 once; extra inbox people cost $10/month.
What is Chat.sh used for?
Product and support teams use it to publish a help center that answers questions with citations, host that center on their own domain or folder, export articles as markdown for LLMs, and later add an in-app messenger and human inbox from the same knowledge base.
Does Chat.sh replace Intercom or Zendesk?
Not as a full suite today. Chat.sh focuses on AI-answered help content, upcoming messenger, and a lightweight inbox. Intercom and Zendesk are broader support platforms usually billed per seat. Compare current vendor pricing yourself; MPAT only records what each vendor publishes on the dates we check.
What happens when AI credits run out?
Per the homepage: when the month’s credits are gone, you can buy another 1,000 credits for $20 once. The free tier is capped at 100 AI answers/month. Human inbox replies (once inbox ships) do not spend AI credits.
Is the messenger and inbox available now?
As of the 2026-10-02 check, the help center is live; the chat messenger is listed as “Shipping next” and the inbox as “Shipping after.” Lifetime buyers are told they get those pieces when they land without paying again for the included allotment.
