Compiled by Amit KumarXBert is an AI employee from Nextiva for small and mid-size businesses. It handles voice calls, SMS, live chat, and inbox, books appointments, syncs CRM and calendars, and hands off to humans with full context. Public list price: $99/month for 100 sessions, then $0.99 each. Checked on xbert.ai on 2026-10-03.
XBert is aimed at teams that want one always-on front door across phone and messaging without standing up a full contact center. The vendor positions Knowledge Layer, Guardian Layer, Customer Journal, and NEXT.IQ as the stack behind answers, guardrails, and memory. This MPAT listing is compiled from the vendor homepage, AI employee page, platform page, and integrations page—not a hands-on review.
What XBert does
On the XBert homepage and the AI employee page, the product is framed as an AI employee that covers four front doors: voice, SMS, live chat, and inbox. Marketing copy lists call answering, appointment booking, calendar and CRM sync, transcripts and analytics, and team handoff with context so a human does not start cold.
Vendor platform copy describes several named layers. The Knowledge Layer is presented as citation-backed answers with traceable sources. The Guardian Layer is described as guardrails and permissions that keep the agent on-script and data separated. The Customer Journal Layer is described as threading every interaction into one continuous customer record. NEXT.IQ is named as the power behind that stack on the homepage.
Voice and tone controls on the AI employee page include choosing from 23+ voices and accents, or cloning a voice. Teams can define topics, tone, and escalation triggers in plain language. Homepage marketing also states “23+ languages supported,” a 30-day money-back guarantee, and “no contracts,” with guided setup available and a sales phone line at (800) 771-1222. The vendor claims roughly ~70% of customer conversations can be resolved with no human involved; treat that figure as a marketing claim from the site, not an MPAT measurement.
Integrations listed on the integrations page include Salesforce, HubSpot, Google Calendar, Outlook Calendar, Calendly, QuickBooks, Zoho, Slack, Zendesk, Microsoft Teams, Housecall Pro, Shopify, Epic, ServiceNow, Clover, and custom APIs. Compliance badges shown on the homepage and integrations page include HIPAA Compliant, SOC 2, GDPR, and BAA Available—again as vendor claims; run your own legal review for regulated workloads.
Who it is for / who should skip it
Good fit if you run a small or mid-size business that needs phone plus SMS/chat/inbox handled by one AI employee, you already use common CRM or calendar tools, and a flat $99/month base with per-session overage matches how you think about volume. Practices and service businesses that care about appointment booking and after-hours triage will recognize the job described on the AI employee page.
Skip it if you only need a text help center or in-app chatbot with no telephony, you need a forever-free production agent, or you prefer EUR minute billing and WhatsApp-first telephony stacks. XBert’s public card is USD session-based, not a published forever-free tier. If you need a human coach that whispers to live agents instead of an autonomous front door, look at agent-assist products instead. Hardware PBX replacement and full human BPO are outside the job this listing covers.
Plans and prices
| Plan | Price (USD) | What you get | Where the tier stops |
|---|---|---|---|
| XBert (public list) | $99 per month | 100 sessions included; then $0.99 per additional session. Call answering, SMS, live chat, appointment booking, calendar and CRM sync, transcripts and analytics, team handoff. Guided setup available. | After 100 sessions/month, each extra session is $0.99. No separate forever-free production plan on the public card. Vendor CTAs also show “Free 14-day trial” / “Start Free Trial” wording on pages checked 2026-10-03—confirm current trial terms in the product before you rely on them. |
USD, checked 2026-10-03, from pricing copy on the XBert homepage and AI employee page (“$99 per month / 100 sessions included, at $0.99 each”). Homepage also notes no contracts, a 30-day money-back guarantee, and 23+ languages supported. Re-open those URLs before you subscribe; session definitions and trial wording can change.
How it compares to tools already on MPAT
XBert is the afternoon pick on the MPAT board for 2026-10-03, sitting next to the morning voice launch. Closest live listings:
- Famulor — AI voice agents for phone and WhatsApp with EUR minute billing (MPAT morning 2026-10-03). Famulor starts at €0 with 800 signup credits then €0.18/min, or Plus from €27/month billed yearly. Choose Famulor when WhatsApp + EUR minute economics matter; choose XBert when you want a Nextiva-backed USD session plan across voice, SMS, live chat, and inbox with CRM/calendar sync called out on the same card.
- Sayble — real-time AI that suggests what a human should say next (MPAT Sep 30, 2026). Sayble coaches live agents; XBert is positioned as an autonomous AI employee that can resolve or escalate. Pick Sayble to assist humans; pick XBert to front the line.
- NiroHelp — WordPress help desk with AI answers from your docs (MPAT check Sep 28, 2026). NiroHelp stays inside wp-admin tickets; XBert owns phone and multi-channel messaging outside WordPress.
Browse more Voice tools on MPAT, Customer Support tools, or return to the homepage launch board.
Billing and setup details worth checking
XBert bills primarily in sessions, not minutes. The public card is $99/month for 100 included sessions, then $0.99 each. Confirm what counts as a session (voice vs SMS vs chat vs inbox) inside the product before you forecast cost—MPAT only records the numbers shown on the vendor pages on 2026-10-03.
Setup copy stresses guided setup and self-serve paths, with sales reachable at (800) 771-1222. Homepage trust badges list HIPAA, SOC 2, GDPR, and BAA availability. Review the vendor’s own trust and legal pages before connecting production CRM, calendar, or health-adjacent data.
This page records what xbert.ai, the AI employee page, the platform page, and the integrations page showed on 2026-10-03. Re-check those URLs before you buy.
Is XBert free?
There is no forever-free production plan on the public pricing card checked 2026-10-03. List price is $99/month. Vendor pages also show “Free 14-day trial” / “Start Free Trial” CTAs—confirm current trial eligibility and limits in the product; do not treat trial CTAs as a permanent free tier.
How much does XBert cost?
Checked 2026-10-03 on xbert.ai and the AI employee page: $99 per month with 100 sessions included, then $0.99 per additional session. Guided setup is available. Sales phone listed: (800) 771-1222.
What is XBert used for?
Small and mid-size businesses use it as an AI employee to answer calls, texts, live chat, and inbox messages, book appointments, sync CRM and calendars, and hand off to humans with transcripts and context when the agent cannot finish the job.
Does XBert only handle phone calls?
No. Vendor pages list voice, SMS, live chat, and inbox together, plus appointment booking and calendar/CRM sync. Confirm channel availability for your region and number inventory with the vendor before go-live.
Is XBert HIPAA / SOC 2 / GDPR compliant?
The homepage and integrations page display HIPAA Compliant, SOC 2, GDPR, and BAA Available badges. Treat those as vendor claims. Run your own legal and security review—especially for healthcare or other regulated data—before production use.
How does XBert compare to Famulor?
Both target AI front-door conversations. Famulor (live on MPAT this morning) bills in EUR minutes with a free-to-start credit pack and strong WhatsApp positioning. XBert bills in USD sessions at $99/month + $0.99 overage and emphasizes voice + SMS + live chat + inbox under Nextiva. Pick by currency, channel mix, and whether session vs minute billing fits your traffic.
