Compiled by Amit KumarFamulor is a German AI voice-agent platform for inbound and outbound phone calls, WhatsApp follow-ups, web chat, and related messaging channels. Teams build assistants in a no-code flow builder, connect calendars and CRMs, and bill in EUR by the minute. You can start at €0 with 800 signup credits, then pay €0.18/min, or pick Plus from €27/month billed yearly. Checked on the vendor site on 2026-10-03.
Famulor is aimed at SMBs, agencies, and support/sales ops that need always-on voice and chat without standing up a traditional call center. Pay-as-you-go includes the builder, premium voices in 34+ languages, speech-to-text, and telephony hooks. Monthly plans add included minutes, memory, analytics, QA, and automations at lower per-minute rates. This MPAT listing is compiled from the vendor homepage and pricing page—not a hands-on review.
What Famulor does
On the Famulor homepage, the product is framed as one AI assistant trained on your knowledge base that talks across voice and text: phone (inbound and outbound), WhatsApp Business, live website voice, web chat, email, Telegram, Slack, Messenger, Teams, Discord, Google Chat, X, Instagram, plus ticket replies in Freshdesk, Zendesk, ServiceNow, and Intercom.
The no-code flow builder is the main setup path for non-technical teams. Knowledge comes from website crawls, documents, and auto-sync. Booking pages and calendar sync support AI phone scheduling. The vendor also lists 1,000+ connected apps, a public REST API, an MCP server, a CLI, white-label for agencies, and EU hosting options (GDPR / DSGVO). Operator is BEK Service GmbH in Kempten (Allgäu), Germany, with the database in AWS eu-central-1 (Frankfurt) and per-workspace AI region choices (Global, EU Only, or US Only).
Voice stack details on the homepage and pricing cards include premium TTS voices (including ElevenLabs, Cartesia, and others in the catalog), LLM choices such as GPT Realtime, Gemini, Llama, and Claude tuned for low-latency talk, and transcription via providers like Gladia and Deepgram. SIP trunking and SMS are listed under telephony. Transcripts are described as PII-redacted on write with configurable retention; recordings and transcripts are not used to train models without customer opt-in, per vendor trust copy.
Who it is for / who should skip it
Good fit if you need phone + WhatsApp (or other chat) handled by the same assistant, you prefer EUR minute billing over per-seat call-center software, and GDPR-oriented EU hosting matters. Agencies that resell voice AI will look at Agency / Scale and white-label add-ons on the pricing page. Solopreneurs can start on pay-as-you-go with no card.
Skip it if you only need a text help center or in-app chatbot with no telephony, you refuse usage-based minute billing, or you need a forever-free production call center. Pay-as-you-go is free to start but burns credits quickly once the 800 signup credits are gone. Unused included minutes on monthly plans do not roll over, per the pricing FAQ checked 2026-10-03. Hardware phone systems and non-AI human BPO are outside Famulor’s stated scope.
Plans and prices
| Plan | Price (EUR) | What you get | Where the tier stops |
|---|---|---|---|
| Pay as you go | €0 to start (no card) | 800 signup credits (~26 minutes per vendor card); no-code builder; premium voices in 34+ languages; LLM + transcription APIs; telephony & SMS / SIP. Then €0.18 per minute. | No monthly included minutes. After signup credits, every minute is pay-as-you-go at €0.18. Lower rates need a monthly plan. |
| Plus | €35/month, or €27/month billed yearly | 100 included minutes/month; 3,000 credits/month; memory, analytics, QA, automations, live monitoring; extra minutes €0.16/min; second-precise billing. | 100-minute ceiling before overage. Unused minutes do not roll over. |
| Pro | €129/month, or €103/month billed yearly | 667 included minutes/month; 20,000 credits/month; same overage €0.16/min; positioned for growing teams running real campaigns. | Still not Agency volume; white-label / highest concurrent capacity sit higher. |
| Agency | €259/month, or €216/month billed yearly | 1,667 included minutes/month; 50,000 credits/month; €0.12/min overage; Revenue Autopilot and Priority Support ship with Agency per pricing copy. | Below custom Scale rates and enterprise SLAs. |
| Scale / Enterprise | Custom (from €0.05/min on Scale) | Custom volume and rate; Enterprise card lists omnichannel, GDPR & CCPA, uptime SLA, JWT, audit log, SAML SSO, data residency options. | “From” / tailored pricing—confirm with sales. |
EUR, checked 2026-10-03, from the Famulor pricing page. Yearly toggle is labeled “Save 2 months.” Pricing changed on August 15, 2026; existing customers keep current plan pricing through December 31, 2026. Credits have no fixed euro rate: €1 of top-up buys the same talk time as €1 of extra minutes (Pay-as-you-go 167 credits/€1, Plus/Pro 194, Agency 250, Scale 600). Example credit costs shown on-page: voice call 30/min, messaging inbound 0.5/msg, outbound messaging 5/msg, website crawl 1/page. Extra phone numbers are listed at €2/mo each on several cards. No setup/onboarding fees per FAQ.
How it compares to tools already on MPAT
Famulor launched on the MPAT morning board for editors comparing voice and support automation. Closest live listings:
- Chat.sh — AI help center with cited answers and markdown /
llms.txtexports (MPAT morning 2026-10-02). Chat.sh is self-serve text help content with lifetime billing; Famulor is phone + WhatsApp/minute-billed voice agents. Choose Chat.sh when the job is a hostable help center; choose Famulor when callers and WhatsApp threads need an AI that talks. - NiroHelp — WordPress help desk with AI answers from your docs (MPAT check Sep 28, 2026). NiroHelp stays inside wp-admin tickets; Famulor owns the phone line and multi-channel messaging outside WordPress.
- Yedric.ai — embeddable natural-language agent inside your SaaS (free/BYOK on MPAT, checked Oct 1, 2026). Yedric changes how users operate your product UI; Famulor answers and dials customers on telephony and chat channels.
- Sayble — real-time AI that suggests what a human should say next (MPAT Sep 30, 2026). Sayble coaches live agents; Famulor replaces or fronts the agent with an autonomous voice/chat assistant.
Browse more Voice tools on MPAT, Customer Support tools, or return to the homepage launch board.
Billing details worth checking before you dial
Famulor bills primarily in minutes and credits. Included minutes on Plus / Pro / Agency reset monthly and do not roll over. Pay-as-you-go starts with 800 credits and then charges €0.18/min. Vendor docs describe a minimum AI charge of 30 seconds per call with second-precise billing after that; carrier/network fees are separate and typically rounded up by the minute. Phone number rental is a monthly add-on (example €2/mo extra numbers on pricing cards; regional rates vary).
Region and compliance matter for EU teams: pick EU / US / Global processing in the workspace, request a DPA in the Legal Hub, and set retention so old calls auto-delete. Review the DPA page and in-app Legal Hub before connecting production CRM or calendar data.
This page records what famulor.io/pricing and the homepage showed on 2026-10-03. Re-open those URLs before you subscribe; EUR rates and included minutes can change (and already did on August 15, 2026).
Is Famulor free?
You can start at €0 with 800 signup credits and no credit card on pay-as-you-go, per the pricing page checked 2026-10-03. That is not a forever-free production call center—after credits, usage is €0.18/min unless you move to Plus or higher.
How much does Famulor cost?
Checked 2026-10-03 on famulor.io/pricing: Pay-as-you-go €0 then €0.18/min; Plus €35/month (€27/month yearly) with 100 minutes; Pro €129/month (€103/month yearly) with 667 minutes; Agency €259/month (€216/month yearly) with 1,667 minutes; Scale from €0.05/min custom. Overage is €0.16/min on Plus/Pro and €0.12/min on Agency.
What is Famulor used for?
Businesses use it to answer and place phone calls with AI, book appointments into calendars, follow up on WhatsApp and other chat channels, qualify leads, and run after-hours support from one knowledge-backed assistant.
Does Famulor support WhatsApp and only phone?
No—phone is central, but the homepage lists WhatsApp, web chat, live website voice, email, Telegram, Slack, Messenger, Teams, Discord, Google Chat, X, Instagram, and ticket systems such as Zendesk and Freshdesk. Confirm channel availability for your region in the product before go-live.
Is Famulor GDPR compliant?
The vendor states GDPR (DSGVO) compliance, EU database hosting in Frankfurt, selectable AI regions including EU Only, PII-redacted transcripts, configurable retention, and a signable DPA. Treat that as vendor claims; run your own legal review for regulated workloads.
Do unused minutes roll over?
No. The pricing FAQ checked 2026-10-03 says unused minutes currently do not roll over to the next month. You can upgrade, downgrade, or cancel anytime, and there are no onboarding fees per the same FAQ.
